Help

Support

The support email goes to the people who build figrd.

Get in touch

Email support@figrd.com.au and a person will read it. On Pro we aim to reply within one business day, Monday to Friday, Australian Eastern time. On Core it's best effort.

If something is stopping you invoicing or getting paid, say so in the subject line and we will treat it as urgent.

Password and sign-in

Forgotten your password? Reset it at figrd.com.au/reset-password. You will get an email with a link to set a new one. The link is single use and expires, so request a fresh one if it has been sitting in your inbox.

If you were invited by your employer and never finished setting up, ask them to resend the invitation. Invitations expire, and an expired link cannot be reused.

Your account and your data

You can delete your figrd account at any time. Email support@figrd.com.au from the address on the account and we will confirm before anything is removed. Deletion is permanent: it is a hard delete, not an archive.

You can also ask for a copy of the information we hold about you.

Our privacy policy sets out what we collect and why, and our terms cover the rest.

Billing

Subscription, invoice and payment questions go to the same address. Include the business name on the account so we can find you quickly.

You can see and change your plan at any time under Settings, then Billing.

Report a problem

The more specific you are, the faster we can fix it. Where you can, tell us:

• what you were trying to do
• what happened instead
• the quote, job or invoice number involved, if there is one
• the phone or computer you were on

A screenshot helps more than anything else.