Help
Support
Real help from the people who build figrd.
Get in touch
Email support@figrd.com.au and a person will read it. We aim to reply within one business day, Monday to Friday, Australian Eastern time.
If something is stopping you invoicing or getting paid, say so in the subject line and we will treat it as urgent.
Password and sign-in
Forgotten your password? Reset it at figrd.com.au/reset-password. You will get an email with a link to set a new one. The link is single use and expires, so request a fresh one if it has been sitting in your inbox.
Using the iPhone app? Reset your password on the website first, then sign in to the app with the new one. Your account is the same in both places.
If you were invited by your employer and never finished setting up, ask them to resend the invitation. Invitations expire, and an expired link cannot be reused.
Your account and your data
You can delete your figrd account at any time. Email support@figrd.com.au from the address on the account and we will confirm before anything is removed. Deletion is permanent: it is a hard delete, not an archive.
You can also ask for a copy of the information we hold about you.
Our privacy policy sets out what we collect and why, and our terms cover the rest.
Billing
Subscription, invoice and payment questions go to the same address. Include the business name on the account so we can find you quickly.
You can see and change your plan at any time under Settings, then Billing.
Report a problem
The more specific you are, the faster we can fix it. Where you can, tell us:
- what you were trying to do
- what happened instead
- the quote, job or invoice number involved, if there is one
- whether you were on the website or the iPhone app
A screenshot helps more than anything else.